Returns & Refunds Policy

1. Nature of Products

Due to the consumable nature of food and beverage goods under FSSAI regulations, opened bottles cannot be returned or restocked once delivered.

2. Transit Damage & Replacement Guarantee

In the rare event that a bottle arrives broken, leaking, or damaged during transit:

• Notify us within 48 hours of delivery via WhatsApp (+91 88388 59360) or email (orders@gloriaglow.in).
• Provide clear photos of the damaged outer packaging and broken bottles.
• Our team will immediately ship a complimentary replacement or process an instant refund to your original payment method via Razorpay.

3. Refund Processing Timelines

Approved refunds are credited back to your original source (UPI, Debit/Credit Card, Net Banking) via Razorpay within 3 to 5 business days.

4. Order Cancellation

Orders can be cancelled free of charge before dispatch from our warehouse. Once handed over to the courier with an assigned AWB, shipments cannot be cancelled mid-transit.